Route: Track Everything In One Place See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
How Route’s claims process works – Route If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
Deadlines to file a claim – Route All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
Route Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
What does my tracking status mean? – Route for Shoppers If you purchased Route Shipping Protection and your package is lost, stolen, or damaged on its way back to the brand or retailer, please file a claim “Held by Customs”
Route for Shoppers Search for answers to common problems and get support from our team
Route Search for answers to common problems and get support from our team
How much does Route Package Protection cost? – Route How much does Route Package Protection cost? Route Package Protection covers lost, damaged, or stolen items and can be purchased by your customers during the checkout process with our opt-in and opt-out coverage options
Shoppers - Route Route keeps tabs on your deliveries so you don’t have to Get notified every step of the way
How to check the status of a claim – Route for Shoppers Once you’ve filed a claim on a Route-protected order, you will receive email updates from our team to keep you updated on progress You may also check on your claim’s progress any time, anywhere, by following the instructions below