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英文字典中文字典相关资料:


  • What is CX (Customer Experience)? | McKinsey - McKinsey Company
    CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs
  • What Is Customer Experience (CX)? – Forbes Advisor
    CX is a broader concept that encompasses all aspects of a customer’s experience with a business CX boils down to emotions and how customers feel about your brand, unlike customer
  • What Is Customer Experience (CX) | Microsoft Dynamics 365
    Customer experience, also known as CX, is the aggregate of all the perceptions a customer has about your business over the course of your relationship This includes all the sentiments attached to those perceptions
  • What is customer experience (CX)? - Oracle
    Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey―from marketing to sales to customer service and everywhere in between It is the sum total of all interactions a customer has with your brand
  • What is Customer Experience Why is It Important | Accenture
    Customer experience (CX) is broadly described as the perception a customer or a B2B company has of a brand It is embedded into every interaction a customer has with a brand
  • CX Explained: The 2025 CX (Customer Experience) Guide
    CX design is the practice of creating smooth and efficient interchanges between a company and its customers Customer experience can be broken down into three different parts: the single-interaction, the customer journey, and the lifetime relationship Let’s take a look at those now
  • What is Customer Experience? CX Definition How-to Guide
    Customer Experience (CX) is the measurement of your customers’ perception of their interactions with your organization It should reflect their expectations compared to your brand promise
  • What is Customer Experience (CX) | Digital Marketing Institute
    Customer experience (CX) is how consumers perceive the interactions they have with a brand at multiple touchpoints throughout their customer journey This can be a query on social media, a conversation with a chatbot or simply navigating on a website from one page to another
  • What is CX? - CX Network
    The customer experience (CX) is the sum of all experiences a person or company has when interacting with a business, its products or services CX covers all touchpoints, including pre-purchase, consumption and post-purchase interactions making it relevant to all points of the buying journey, from initial marketing to customer service
  • What is customer experience (CX) and why is it important?
    Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services CX spans the lifetime of customers' relationships with a brand, starting before a purchase is made, continuing through active use and to renewal or repeat purchase





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